Warranty and claim terms
CONDITIONS FOR ACCEPTING A COMPLAINT for withdrawal from the contract due to non-conformity of the goods with the order or defective goods
- For the complaint to be accepted there needs to be an original receipt (VAT invoice) attached.
- If the purchased goods are defective or inconsistent with the order, you can file a complaint under the non-conformity of the goods with the contract.
- The complaint can be filed by e-mail to contact@fabricart.eu on a legibly completed complaint form.
- The complaint will be considered within 14 days from the date of delivery of the damaged goods to the company address:
LennyLamb Sp. z o.o. Sp. K.
Kłudzice 9, 97-330 Sulejów, Poland
- The parcel should contain the claimed goods, a completed complaint form, proof of purchase of the goods (VAT invoice).
- The claimed goods should be clean and the parcel carefully secured.
- The cost of shipping the goods subject to the complaint is covered by the seller.